Outlook 365 not receiving emails
![outlook 365 not receiving emails outlook 365 not receiving emails](https://www.outlook-apps.com/wp-content/uploads/outbox-emails.png)
The IP space for a lot of web hosts, particularly low cost shared web hosting providers, tends to have a pretty bad reputation in the eyes of spam filters around the world.
![outlook 365 not receiving emails outlook 365 not receiving emails](https://i.ytimg.com/vi/FGHe7MfDDtw/hqdefault.jpg)
Others will use various SMTP functions built in to the language or platform that the website runs on.Įither way the result is the same – the emails are coming *from* the web server’s IP address. Most web sites will simply make use of an SMTP instance on the local server to send emails. Spam FiltersĪnother common cause of emails from website contact forms not delivering is spam filters. If you can’t find the correct options, or some guidance in their help documentation, then you should contact your web hosting customer support for more assistance. The exact steps will be different, depending on the control panel that your provider is using. The customer either ends up with a bunch of emails sitting in a “catch all” mailbox on the web hosting server, or the emails just error and get dropped by the server completely (but nobody ever finds out until someone notices a lack of website enquiries).įortunately, the solution is often as simple as making a configuration change in your web hosting control panel. In effect, the web hosting server ignores what is in DNS in favour of its own local configuration. What tends to happen is the web host is configured to always deliver email locally, while the rest of the world uses the MX record to determine where email should be delivered.
Outlook 365 not receiving emails free#
Why would a company delegate their DNS zone to other servers, when their web hosting is offering free DNS hosting? Often it’s due to a need for more reliable DNS than the web host provides, or additional features that the web host doesn’t provide, such as the health checks, automatic failover, and geo-DNS that AWS Route 53 and others can provide. The DNS zone has been delegated to other name servers (not always, but tends to be a factor in most of the cases I deal with).The MX record is changed to point somewhere other than the web hosting company servers.The problems begin when the customer decides to host their email elsewhere, such as in Office 365 or an on-premises Exchange server. This is fine, it’s helpful for their customers and reduces the friction with establishing a web presence for businesses that can’t afford specialist assistance.Įmail hosting is often also included in those web hosting deals.
Outlook 365 not receiving emails for free#
DNS hosting is usually included for free with such a package, and the web host helpfully adds a bunch of DNS records to the zone that they host to point things at their servers. It’s very common for businesses to register a domain name and host their public website with the same web hosting provider. There are three common causes of this problem: If the company is busy enough with enquiries coming in via phone or direct email, they might not notice this for quite a while, and it can be quite alarming to suddenly discover that opportunities have been missed simply because an email was never received. What I frequently encounter with customers is the case where all other emails are being received by the company just fine, but they are not receiving any of the contact form submissions from their website.
![outlook 365 not receiving emails outlook 365 not receiving emails](https://www.outlook-apps.com/wp-content/uploads/Outlook-sync-online-1200x953.png)
A lot of businesses have one or more contact forms on their public website that are used by customers to get in touch with the company for sales, customer service, and other enquiries.